Wednesday, February 12, 2014

Why America Pioneered Marketing And Invented The IPAD




Ever wondered why the US leads the the way in PR, advertising and marketing? 

And why it is that Americans pioneered the great communications breakthroughs of the past 100 years?   Radio, TV, the Internet, smart devices, Google, Twitter, Facebook.  The list goes on goes on and on.


One simple but rarely mentioned reason could be that Americans love to chat, and two events this past week illustrate this. 


Jay Leno, the all American TV compere, retired last Thursday.   I did not know much about Jay.  His 22 years of TV never crossed the Pacific to Australia. Yet judging by the goodwill surrounding his farewell Jay was successful and popular. He could tell a joke and gently encourage his guests to share their stories with the rest of America. He made a career out of talking.  In a country which invented the talk show host Jay leaves as one of the best. 


A couple of days after Jay left TV, I met Jeff, someone else who enjoys a chat. 


On Saturday my wife Barbara and I were visiting historic Wethersfield in Connecticut.  We love the colonial architecture of New England which is so different from Australia. Walking down Wethersfield’s main street we ended at The Cove, a large frozen over section of the Connecticut River. Small groups huddled against the cold and were ice fishing.


I have never seen ice fishing so I ventured onto the ice to take a look. I came across Jeff who has fished The Cove for 30 years.  After a brief introduction he showed off his equipment, displayed his skills and explained why ice fishing is his preferred way to spend a Saturday in winter.  It was a free and easy (and for me an informative) exchange between two strangers.   


Americans love talking.  Whether it is watching Jay or talking to Jeff it is easy to be part of America's conversations.  The British are reserved, Parisians may demand you speak French and Australians often hold back until they know you better. By comparison Americans enthusiastically share their thoughts ... and conversations in America are easy to find. 


Wait in line at a grocery store and someone will start bantering about the weather, the price of eggs or why their team won or lost their last game. In a bar on any Main Street in America you stand beside a stranger and within minutes the two of you quickly work out your common connections through family, work or even going back to school days


Perhaps Americans are the most talkative when it comes to eating. Conversations start early and flow smoothly across the nation's restaurants, cafes and diners.  The waiter introduces himself or herself when you arrive and then patrols back and forth throughout the meal checking on your progress.  Patrons who overhear a snippet of your conversation will chip in, offering directions, advising what sights you should see or proclaiming who should win in the upcoming Oscars.  


We should all value that Americans love to chat.  Perhaps their love of talk is the real reason the great communications technologies and disciplines of the past century all bear the stamp made in the USA.

Sunday, January 26, 2014

Top UK Communicator Planning Canberra Visit

IABC is working to bring Russell Grossman to Canberra
 It's tough times ahead for content marketers in Australia's Public Sector

Four months into office and the Abbott Government is scrutinizing staffing levels across the public sector in a bid to cut government expenditure.  

That means bad news for government communicators of all persuasions as well as other staff.  Facing the Treasury scalpel Departmental leaders will be looking at ways to trim the ranks of employees, motivate the teams that survive and and exhorting bureaucrats to do more with less.

That's a tough task for executives at all levels.  In the coming months cool-headed, strategic management and internal communications will be at a premium across the Capital.

Top UK communicator Russell Grossman is someone familiar with engaging and motivating public sector staff in times of change. And he is certainly worth listening to.  A polished speaker, he currently leads a UK Government program to strengthen internal communications for the 440,000 staff who work in the UK Civil Service and Government bodies. He is also the Director of Communications at the UK’s Department for Business and a former Head of BBC Internal Communications.

Grossman is planning a visit to the National Capital in early March to share insights with his Canberra colleagues. 

He will most likely talk on ground breaking UK research on employee engagement and how the UK Civil Service is embedding an engagement mentality among its staff for competitive advantage.  He has also been asked to reveal UK Government efforts to improve the performance of Whitehall communications teams, strengthen communications as a profession within government and move bureaucratic thinking from ‘press release by default’ to ‘digital by default’.

The Canberra Chapter of the International Association of Business Communicators is finalising arrangements for Grossman's visit. 

Thursday, January 23, 2014

Strut Your Stuff Gold Quill Style

Last year Canberra communicators created some outstanding content marketing campaigns so how should we recognise that Aussie excellence?  

It's time to enter the IABC’s 2014 Gold Quill Awards which celebrate the best of the best communications and marketing practices from around the world. Entering the Awards can bring international acclaim to a local campaign success.   

Winning a Gold Quill boosts your resume, earns global recognition for your team and is a source of personal pride in your accomplishments.

Entries close on 10 March 2014 so start today by visiting IABC.

Friday, January 17, 2014

Media Relations Is Not a Dying PR Skill

Peter Hilmer leads Flatiron Communications
"...we must be mindful that a great “placement” in and of itself no longer has the capacity to drive a contemporary communications campaign. Stand-alone news stories are simply too ephemeral or lost altogether in the vast ocean of dynamic content. For a story meme to take hold today, it must reside and be amplified across multiple news and social channels even if that means using alternative (e.g., sponsored) means for achieving it."
Peter Himler

You hear a lot about the death of traditional media.  

But I have yet to meet a client who does not want to be on TV, score favourable print coverage or hear the Boss on radio. Few, if any, demand more Facebook and less conventional coverage.

So, it was refreshing to read a recent post about media relations continuing to be important and no way is it a dying PR skill.  

New York-based PR pro Peter Himler says old school media is still critical for success but must be part of a broader engagement program.  He claims many PRs have failed to keep up with changes in journalism which means they are not earning the coverage they previously did in less digitally challenging times.

It's tougher than ever to get media coverage, so Peter suggests a good way to boost your chances is to avoid making the 25 mistakes that drive reporters nuts.

Read Peter's very thoughtful post.

...and while we at it ... a recent Neilsen Poll shows US consumers are more likely to trust traditional media advertising over other forms. So hold the funeral notices for traditional platforms.


Infograph courtesy of Statista Inc.