How Often Should You Advertise?

I belong to an online community interested in social marketing.  

This very active group of people generously shares research and experiences on strategies that encourage people to change personal and group behaviour to achieve positive personal, community, environmental or other outcomes.

Recently a forum member asked "...is there a certain number of times that a consumer needs to be exposed to a message before it leads to a behavior change?"

I do a lot of advertising so the topic captured my attention.  

I was particularly impressed with Linda Brennan's response. Linda is Professor of Advertising at the Royal Melbourne Institute of Technology (RMIT).  She replied (quoted in full):

"The rule of thumb in advertising is 3 repeats in order for people to remember it. There are some generalisations about this idea that suggest that recall is a good first step in generating attention.

However, behaviour change is not about exposure to the message; it is about engagement with the message. That is, it must be relevant to the audience, accepted and credible, they must have formed some sort of attachment to the ideas embedded in the message/exposure and then they must have actively decided to behave differently. Some time after that comes behaviour and only then if the social ecology (environment) in which they live allows for them to behave differently to previous behaviours.

So, do not over expose your message and hope it will work for you (it won't)."

Someone else highlighted research by Gerard J Tellis of the University of Southern California and his research paper titled Effective Frequency: One Exposure or Three Factors? 

Advertising can be a powerful weapon to introduce an issue or to reinforce a message, but in this age of communications-saturation it has long since lost favour as a silver bullet.

Not For Profit PR Podcasts

 This past week we started production with North American broadcaster, Wayne Kelly, on a 10-part podcast series on PR and not for profits. 

The series is intended for volunteers and staff working in small to medium-size community service organizations.  They are the people who do such great work in our communities and are keen to tell clients, supporters, governments, donors and their towns about what their organisation does.

The series covers:

• Why marketing is a must for not for profits. 
• What a simple, 12 month marketing plan looks like. 
• Three marketing strategies for less than $500 a year. 
• The power of events for not for profits. 
• Becoming social media-savvy. 
• Word of mouth marketing. 
• Funding, sponsorship and government relations. 
• Marketing channels such as print and direct marketing. 
• And the boring but essential things like budgets, timetables, and measurement.

The series will be a companion to our upcoming book PR on a Tiny Budget: How Not For Profits Can Win Attention and, like the book, will be available in the new year.

Social Media Revolution 2011

Watch this great video on social media.  

Like a lot of web content it is hard to know if the figures are accurate, but it certainly makes you stop and think about how our digital worlds are changing. 

10 Ways To Judge Speaking Success

 

I have a dear friend who works for a well known not for profit and speaks to community groups about cancer-related issues.  

Recently she asked me how she could judge her speaking success.  

Your community group may have a speakers program as part of its PR activity.  So how do you measure if speaking to other organisations is worth the time and effort that goes into preparing and delivering such a talk.

Some measures that might help you measure whether your next talk is successful, are:

• Did you motivate some-one in your audience to do something as a result of listening to you? Did they visit your website, ask for a brochure, call a hot line or come up to you after you finished to register their interest or continue the conversation? 
• If you had a particular call to action in your presentation, how many people responded?
• What reaction did you get during your talk? What was the mood in the room?  Were the audience engaged and interested or were they bored and tuned out as you rambled on?
• How many questions were asked during and after you spoke? The number and nature of questions and comments is often a clear sign if you have engaged your audience.
• How people collected a brochure, business card or other material you may have brought along and distributed?
• How many people accessed  your presentation online if you shared it through Slideshare or other  platforms. Or asked you to email them a white paper or more information?
• Did you receive any feedback a couple of days after the event?
• Did the organisers feel your presentation was of such value,  they donated funds (if that was the goal of your presentation) or did they invite you back to speak again?
• Did one speaking opportunity lead to another invitation to present.  I heard you speak at x.  Can you come and speak to our group.
• Did you speech get reported or were you asked for information for your host's newsletter, website, blog or elsewhere.

These are the effectiveness measures I look: but how do you measure speaking success in your organisation? 

Let's share some ideas.

Online PR Is All About Community