Friday, September 25, 2009

Fundamentals For Communicating The Really Tough Issues

Recently I've been working on an environmental campaign.

It aims to inform Australians about the need to link landscapes (landscape connectivity) to preserve our vegetation and animal life in the face of climate change. The science behind this concept is complex and often difficult to explain, so the ongoing challenge is to gain public support by providing clear, simple and relevant explanations the layperson can understand and relate to.

So many of the issues our communities face are complex - the global financial crisis, why we are fighting in Afghanistan, improving the health of Indigenous communities etc. Yet if we don't find a compelling and continuing way to tell those stories, public interest - no matter how well intentioned - is likely to drift.

There has never been a better time to be a communicator because we have so many tools available to carry our information. Yet at the same time the communications challenges we manage have rarely been tougher.

I'm hoping that by sticking to four communications fundamentals we can guide our efforts in this current campaign to success:
  • The best way to communicate complexity is through simplicity.
  • The best way to communicate significant change is through stories of the people either affected by or involved in that change. Personalise the policy whenever you can.
  • It's unlikely a single communications channel will reach those you need to engage. Go for redundancy and use as many relevant media as practically possible.
  • And finally ... be persistent. In this age of instant gratification most of us want immediate results. However truly important issues only gain traction over time and it can take even longer for people to move from ingrained attitudes and behaviours.
What do you think the fundamentals are when communicating the really tough issues?

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