Why run when you can walk? The evolution of the walkathon

Walkathons are popular fund raisers.

But with so many charity walking and running events, how effective is this form of money raiser today?

This blog post draws on Canadian examples to conclude the walkathon is a still a winner for not for profits.

Click here Why run when you can walk? The evolution of the walkathon

Four Motivations For PR People

"We always have time enough if we will but use it right."
Johann Van Goethe

"No matter what the level of your ability you have more potential than you can ever develop in a lifetime."
James T McKay

"Do not wait; the time will never be just right. Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along."
Napoleon Hill

"PR is about resourcefulness not resources."
Anon

Ten ‘Must Have’ Mobile Apps for PR (Part Two) - PRNewser

Ten ‘Must Have’ Mobile Apps for PR (Part Two) - PRNewser

New PR Book for Not For Profits

I am now in the final stages of completing my new book PR on a Tiny Budget: How Not For Profits Can Win Attention. 

It covers the tools, tactics and templates for low cost but effective PR and the communications planning that sits behind success.  It will be available through Amazon shortly.

It is for those who volunteer or work in small to medium-size not for profit organisations, and are keen to tell their communities about their ambitions and activities.  That could well be you.

You probably have a tiny, tiny PR and marketing budget and not much experience in this area. However you are intensely proud of what your not for profit does and eager to let clients, supporters, governments, donors and others know about its achievements.

This book is based on PR and marketing workshops I have been running for Australian not for profits for the past eight years. 

In that time people from over 200 charity, community, emergency services, sporting, environmental and other groups have attended half and full day sessions learning the communications skills to get their important messages out there.  Each workshop has been lively, challenging and a true sharing experience and I probably learned more than anyone else.

It is dedicated to staff and volunteers in the not for profits on main street who devote their time, energy and skill to building better, safer and sustainable neighbourhoods and communities. 

Pitching to the Media: Tips from Vicki Robb, APR

Seven Things A Media Spokesperson Should Be

 A key part in setting up a media relations program is selecting a spokesperson(s) to be the public face of your organisation when the media calls.  This is a very important job and most agencies, businesses or not for profits identify the CEO, Chairperson or person responsible for communications to fill this role.

Irrespective of the choice, your spokesperson(s) should:

• Know the topic you are presenting to the media.
• Be able to speak with authority about what your organization does and answer general as well as specific questions.
• Be well-groomed and dress suitably.
• Uses plain language and speak clearly and simply.
• Be continually contactable by mobile or cell phone.
• Be reasonably flexible about when and where to be interviewed.
• Be available by phone or email for any follow-up questions after the interview.

 Journalists do not expect not for profits or smaller businesses to have well trained media spokespersons, but they do expect them to be represent your organization, provide information and be able to tell a good story.   

Training in media interview skills is not really necessary unless your issue is controversial, you plan to talk to the media often or your spokespersons are not comfortable performing this important job.  If so consider investing in professional media training for your spokespersons because good media coverage is so important to the future health of your organisation.  

The Media Are Hungry For Pictures

 

A picture is worth a thousand words

Today our lives are so busy and time poor we rely on images as short cuts to help us process information and make decisions.

Media organisations have a constant appetite for images for their screens, on-line pages and portals.  Even radio station websites cry out for pictures.  That means a not for profit, business or agency that can offer compelling video or digital imagery to communicate its cause increases the likelihood of getting its story told.

Think about the imagery associated with your story before even approaching journalists  You can supply your own photos and video to the media. This can work well with local papers and other small outlets with limited staff, however it rarely satisfies larger media organizations that need broadcast or print quality imagery.  The best approach with them is to set up deliberate opportunities at your event for their news photographers and TV crews to get good pictures.

Good imagery - whether video or photographs – graphically and emotionally depicts what your organisation does.  It might show a client using a service, staff helping someone or some picture-worthy aspect of your operation.  The more emotion an image sends, the more likely the media will use it and the more likely they will report your story.   

Imagery is so important you need to think through about what you can provide and then how you could describe your imagery over the phone to a TV producer or reporter. If you plan to send imagery to a local outlet regularly it is certainly a good investment in time and money to get a commercial photographer to help you or build up your own in-house skills.

What The Royal Wedding Teaches About Events

Today Royals William and Kate get married and the world is abuzz with excitement.

There is nothing like an event to bring people together, get them talking and spread the news.

In this age of disconnected digital conversations, events continue to be a powerful communication tactics.

While most events lack the glam of the Royal wedding, or the celebrity of the Oscars, any event planned well and based on a wow idea is certain to draw attention to your organization.

So put as much thought into how to create buzz as you put into the mechanics of planning your next event.

Automation Poses PR Risk For Qantas

If you recently travelled Qantas from Sydney, you will have used the airline's automated check-in and bag drop services. 

The DIY check-in has been around a while but the self serve bag drop is new. 

Qantas seems hell bent on using automation to contain costs and remain competitive. For example it is cheaper to book a Qantas ticket online than over the phone. Hopefully all this results in better priced travel. 

Of course technology is replacing people in many industries. But is it the best strategy? The more hi-tech our world becomes, the more we crave hi-touch. As humans we want to engage with others when we travel, bank or are otherwise involved in transactions where making errors can cost us. Rightly or wrongly we think dealing with people is less risky than dealing with microchips. 

With the new automated bag drops (which are clumsy to use) aircrews may now be the only Qantas staff most people ever meet. That means the pressure is firmly on hard worked cabin staff to carry forward the company brand. 

In recent times how often have you remarked on improved service when you fly?  Probably not very often. Increasingly air travel is a frustrating experience. Airport parking fees are exorbitant, restrooms are smelly and on planes and terminals you pay high prices for everything including the coffee. 10 years on from September 11 security checks remain onerous. 

By removing people-facing staff, Qantas has embarked on a high risk strategy. How will the cumulative effect  of these changes be seen by customers? Will they be happy dealing with machines or do they prefer the friendly staff for which QANTAS has become rightly famous? The accountants might be happy but the marketers must be holding their breath.

It will be interesting to see the data on Qantas' customer satisfaction levels 12 months from now. My feeling is the new measures will be as popular as going through airport security.

In previous times Australians used to applaud the pilot when the plane landed safely.  However in less than a generation air travel has gone from an experience to a commodity.

Defence In Communications War

If the Australian Defence Force loosened its control over communications it would gain more control over its public image. 

I say this as the Australian Defence Academy is embroiled in a sex scandal which Australia's media is reporting in detail.This latest incident follows a litany of problems with the public image of Defence. These include claims of ongoing equipment cost blow-outs, inappropriate behavior by service personnel, poor maintenance and pay glitches suffered by frontline troops. 

Defence is known for keeping an iron grip on its media relations and communications with the public. This must frustrate the thousands of servicemen and women who perform creditably each day often in tough, tough circumstances. They really deserve to have their efforts recognized. 

Occasionally we learn about their work but mostly it is rare for Australians to meet a serviceman  or woman in the course of a normal year and hear or see what they do. 

I also know a lack of information from Defence has frustrated the generation of journalists I have worked with. 

Australians have a deep affection for their soldiers, sailors, airmen and women stemming from the legend of the ANZACs. So perhaps Defence would be better served sharing their stories in a open, transparent way with rest of us rather than only communicating  when faced with scandal.

Disclaimer: I served 30 plus in the Australian Army including as the Army's first Director of Public Affairs.

Selling A City

This past week I have been at the Australian Tourism Exchange. It is the annual gathering where international travel companies come to see what holiday experiences Australia offers global travelers.

Over 1500 Australian companies exhibit in the hope of attracting business. Their brochures are beautiful, their imagery is rich and they offer delegates first class hospitality To exhibit costs money, time and effort. It is an expensive undertaking.

I have been working with a smaller size exhibitor marketing Australia's national capital - Canberra - and its cultural attractions. We don't have the budget to match the efforts of big states and large corporate players. However I'd like to think we compensate by passion for our city and its tourism products And we use the ancient power of the story to sell the City.

While big bucks back the marketing that others do, our promotional efforts are fueled by people, passion and stories. Using that simple but proven mix we hope to strike through the clutter that must swamp international delegates.

It is international marketing on a modest budget: one delegate at a time, one story at a time, one conversion at a time.

Write Well And Win Attention

I was in the military for years so I grew up with a stiff, formal and jargon-laden writing style.

I had to change when I entered PR but it took years to bring a more relaxed tone to my writing.

Five things I learned along the way are:

•Always opt for simple language over formal structures and if given the choice select a 25 cent word over a $10 one every time. 25 cent words are the simple words we use in everyday conversation.

• Shorter sentences are punchier sentences. Keep sentences short and certainly to 25 words or less. Sentences with too many words drain the energy from readers.

• Write in the active rather than passive voice. This helps to convey a sense of urgency, impact and energy. Passive language tends to clog up communication.

• Each word and every sentence must justify its existence. Eliminate unnecessary language.

• Get an independent assessment of your writing. I routinely use the Flesch-Kincaid readability tool in Microsoft Word and the UK software, StyleWriter, to rate my writing. And often I will ask someone to review an important piece of work before I send it off.

We are under enormous time pressures these days, so clear writing is at a premium.

Get Content Get Customers: Book Review

Get Content Get Customers: Turn Prospects into Buyers with Content Marketing by Joe Pulizzi and Newt Barrett

 

‘Content is king’ is an old marketing maxim.  According to US authors Joe Pulizzi and Newt Barrett, content is now the undisputed monarch when it comes to successful marketing.

With so much choice and so little difference between many product and service offerings, the best way to engage and keep customers is to give them valuable information that will enrich their experience with your organisation.

Internet-savy customers look everywhere for information before making their buying decisions.  Selling to them has become more difficult and traditional media channels are less influential.  Pulizzi and Barrett are urging companies to take advantage of new digital technologies to become their own publishing houses and deliver high quality editorial content to the people who matter most – clients and customers. In over 250 pages of delightfully simple to understand language they show the reader how to develop and follow through on a content marketing mindset.

A content-based approach starts with knowing what customers want, similar to traditional marketing.  Who are my customers and what do they need from my product now and in the long-term?  What and when is the best way to engage them are questions that demand better answers than merely reaching in the bottom drawer for another tired advertising schedule. In today’s environment it is totally about ‘them, not me and you.’

Pulizzi and Barrett identify how companies can deliver information straight to customers.  Their communications menu includes websites, on-line forums, social media, e-books, white papers, webcasts, digital magazines, blogs, podcasts, videos, road shows and face to face contact.  Corporate magazines and newsletters get a new lease of life under a content marketing strategy and the authors identify 15 tips to repurpose information from a traditional company magazine to increase the return on investment on each story.  

One of the book’s real strengths is the 15 case studies showing companies in different industries using content marketing to drive sales and increase market share. They include a couple of Australian examples, a rare find in US marketing books. It seems Melbourne-based, website developer Bitemark is using content marketing to create leads and drive sales and giant American manufacturer has strengthened ties to Australian customers through a print and on-line program that bridges business cultures.

Marketing instinctively know the importance of credible information.  Get Content Get Customers shows how to develop that information and deliver it directly to customers to get short and long-term impact.   

Get the book because this is a worthwhile read.

Media Pitching Musts

Contacting media outlets directly can dramatically increase the chance of getting your story reported. 

Consider making your next pitch persuasive by:

•Keeping it short and concise. The two essential elements in a pitch are what you are offering and why it will interest people. Ruthlessly eliminate anything else.

•Using urgency and relevancy. Connect your pitch to a deadline, well known upcoming event or tie it to a current trend. Alternatively position your story as a contrary or unexplored perspective on an issue currently being reported. 

•Providing one or two links to relevant on-line material to backup your pitch. Think about creating a specific web page, blogpost or video as supporting resources. 

• Whether pitching verbally or in writing indicate if you can provide an expert to interview, video or audio material, imagery, additional statistics or other information that will enrich your issue and bring your story to life. 

•Maintaining a "pitch bank" of pitches that earned coverage and those that were less effective. Over time this database will help you improve as well as develop better pitches faster. 

(Thanks to to recent article in PRSA's "Tactics" by Ryan Zuk for inspiring this post.)

Colonial Clock Makers Were Good Communicators

The Tasmanian city of Launceston has a clock tower that has stood at the downtown post office for over 100 years.

Each hour the clock strikes the time and is heard throughout the central business area. On the hour it starts with a simple, melodic chime followed by a single strike for each hour.

It is a simple system of communication that has worked well for more than a century. The chiming sound attracts attention and is consistent and dependable. It is also a reassuring and familiar element in Launceston's urban soundscape. You could literally set your watch by that clock tower.

Consistent, dependable, trusted, attention-getting. Those early colonial clock makers must have known quite a bit about the essentials of good communications.

The Simplicity Of An Idea

Design Forum Tasmania is a cultural institution in Launceston that presents the work of artists who work with the beautiful timbers from the island State.

On one of the gallery walls sculptor Peter Costello shares his thoughts on simplicity in art - a thought that applies equally to communication.

"I try and keep my work very simple. Each piece needs to be predicated by one idea only.

If it has two good ideas in the piece it is one good idea too many. It becomes too busy, uncentred so I work entirely on a single idea ... I believe almost any idea will do.

The success of it relies upon how you execute the idea. So in a sense there's almost no such thing as a bad idea."

Likewise the best ideas in marketing and PR are simple and uncomplicated.

Sell In Your Big Ideas

I recently ran a session on "selling your ideas to the boss".

The audience were public affairs professionals working in Australia's three levels of public service. It was a challenging experience mainly because ideas are tools of trade for most PR people.

I think we all agreed that getting a good idea out of the door is sometimes the toughest task for any communicator. Simply getting the OK for a new way of working can often be harder than its implementation.

So consider these steps when it comes to succeeding with your next winning idea:

• Crystalise your big idea and make sure it is developed enough to make sense to others when you proudly announce it. Does it cover important issues like the benefits to be gained or the opportunities that may be lost if it is not taken up. What does it mean in terms of time, cost and effort? And is there a clear plan to roll it out?
Who do you need to consult to earn support and what relationships need to be sustained to execute your suggestion?

• But you need to balance the need to work out this fine print with the urgency of releasing your idea in sufficient time to have impact. If you take too long in thinking through an initiative it could be outdated by the time you announce it, or you could lose the energy to carry it through or worse still someone may steal it before you have the chance to act.

• Appeal to self interest when you sell ideas. Identify the benefits to others and to your organization if your suggestion goes ahead. Specify the time or money or effort it will save -hopefully all three? Your managers and team mates are more likely to support something new if they sense better outcomes on the horizon.

• The maths of innovation are simple: introducing a new idea involves continuing conversation. You can never over-communicate a new plan because just when you are thoroughly tired of talking, others are just beginning to understand.

• Welcome objections. Often we interpret legitimate concerns about our ideas as hostile criticism. You need to know all potential barriers so you can develop simple, clear responses to overcome the likely difficulties. Objections can be valuable in themselves when they attract attention and raise awareness of a new suggestion particularly in a jaded organisation.

• You need to convince more than 51 per cent of the hierarchy about the value of your vision. When the going gets tough, a slim majority can easily disappear and along with it can follow your great idea. Aim to get solid majority support for your plan but sidestep hostile opponents and leave them on the sidelines.

Above all remember new ideas are the lifeblood of any organisation. They are the propellant that makes a difference and reinvigorated your practices. So communicate with clarity and passion because if you are not excited about your big idea, why should others be enthused.

Good luck with your next grand plan.

5 Reasons PR Pros Still Need Traditional Media

Social media is increasingly important for all communications pros, but dovetailing it with traditional media is the way to go. 

 

Check out this great common sense advice at the Ragan Communications website.

Internet Makes Youth More Engaged

A US study finds the Internet makes young people more politically engaged.
http://yhoo.it/e1lJvP

Why PR People Love Newspapers

I like working with newspapers because they provide an abundance of opportunities to PR professionals.

 

Day in day out newspapers sort, sift and present us with stories from around the world.  They report politics, business, sports, health and a host of other issues.  Each edition offers the opportunity to learn something either we did not know or we ought to know. 

By and large  our  communities are well served by daily, weekly, local and national newspapers which offer  numerous opportunities to promote our clients, customers and occasionally ourselves.

Some commentators delight in predicting the death of newspapers. True the evidence can seem compelling when we hear a newspaper has closed, cut staff or is now only  available on-line. But we need to be cautious about predicting the death of newspapers.  It would be a sad day if they were to vanish.  We would lose the broad coverage of community affairs  they provide: news we can read over coffee, share with friends, circle with a pencil or rip out to stick on the refrigerator door.

Newspapers are important for other reasons.  They provide a permanent record of events and archive what happens at a particular moment in time. Often they drive the news cycle when radio and TV stations follow their lead and pick up their stories and in recent times on-line sites draw credibility from them by linking back to what they report.

And PR professionals delight in the different sections  of a newspaper designed to appeal to different types of readers. 

The early general news or first four or five pages of a newspaper are where fast breaking news stories about politics, the economy, crime and conflict appear.  Every client aspires to be so prominent providing of course the coverage is positive. However it is competitive so coverage in other sections is likely to be more achievable.   

Feature can range from half to multiple pages and allow more in-depth reporting.  Often there will be weekly or periodic supplements on motoring, education, health, food and wine, seniors, computers, travel or other specific themes.  And larger newspapers may publish weekend magazines that cover such softer issues in more detail than their daily editions. 

People and organisations can express their own opinions through newspapers. They can write to the editor to make their views known or volunteer to write an opinion piece on a topical issue . Or they can approach  the columnists who regularly present their thoughts on news and issues  or make local events easy to discover through the community diary section.

To work effectively with newspapers, you need to develop a feel for how they report their stories.  This can come from analysing what stories appear, how they are described and how a newspaper uses facts and figures and images to explain an issue. A closer reading will also reveal which reporters write about what topics and how often they do so. Analysing then answering these questions will help you understand how to best approach and work with print journalists to cover your organisation or client.

Free PR Workshops For Local Community Groups

Since 2003 we have run free marketing and PR workshops for not for profits, charities and community groups in Canberra, in conjunction with Volunteering ACT.  

Over 200 not for profits from the ACT, NSW, SA and QLD have attended these sessions and offered overwhelmingly positive feedback. 

Here's our 2011 program:

Friday 11 March: Communicating to Community (4 hours)

Explore what makes a successful marketing program and discover the mechanics of putting together an effective, low budget promotional plan for the next 12 months.

Friday 6 May: Working with the Media (4 hours)

Spend the morning with the media and learn why they can be critical for the future success of your organisation. Who are the media and how can you work with reporters and producers to get your message to the community?  This workshop introduces you to the essentials of advertising and building relations with the media, and proves why story banks are among the most important resources in your information armoury.

Friday 3 June: Social Media (3 hours)

In the past five years Facebook, Twitter, Youtube and other social media platforms have turned communications on its head.  They may have smashed traditional marketing models yet are they right for your organisation?   What are the benefits and is there a dark side?  Learn more about platforms, protocols and practices to make you stand out in the digital world.

Friday 8 July: Planning an Event (3 hours)

From swank symphony concerts to Saturday morning cake stalls, events are powerful ways to profile your brand, galvanise support and spotlight your cause. This session highlights the seven steps in successful event planning including budgets, volunteers and bringing in the wow factor.

Email for details. 

 

People Will Support You But Persuade Them First

Persuasive communications have always been important.  Today they are the new communications black because we live in an era of challenging and challenged messages for which we can lay the blame squarely at the feet of politics.  

Over the past two decades citizens around the world have developed a heightened level of wariness about what they see, hear and read about the events around them. Politicians with their insufficent explanations or plain mistruths have taken the lead in devaluing the public discourse.  

Which makes it that so much harder for the good guys: the not  For profits who need to pass essential information to their communities. Alas these days there are no free passes for any organisation when it comes to communications. Every ear, every eyeball and every heart string has to be earned.

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 Every ear, every eyeball and every heart string has to be earned

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Not for profits are therefore forced to adopt the strategies and tactics of the big end of town when it comes to building and delivering persuasive messages. And this includes wrapping persuasion packaging around a core set of key messages such as:  

• Testimony from happy clients who benefit from a not for profit's services.
• Stories of front-line staff making a difference.
  
• Endorsements by relevant celebrities, local leaders, academics and other public figures.
• Comparisons with the successes or failures of like minded groups.  
• Contrasting an organisation's services with a situation where they were or are not available.  
• Presenting data and detail showing how a not for profit makes a difference.
• Independent research showing why an issue is important and how it is trending. 
• Using all communications channels to cater for all the different ways people consume information. 
•  And of course using simple, plain language to inform a community bloated on a massive communications overload.  

Fail to use some form of persuasion packaging and your marketing will always struggle.   

9 Tips For Clearer Campaign Messages

We live our lives in an environment of communications clutter.  Each day thousands of messages from other people - governments, businesses, community groups - bombard us. A few are important but most contribute to the ambient noise continually engulfing us.  

The implication is clear: successful campaign messages need to be simple, clear and relevant to the needs and interest of your audiences. So here are my golden rules for developing and using key messages that define your issue and cut through the clutter:

• Firstly write down your key messages.  This sounds so obvious but sometimes we forget the very act of putting pen to paper instils discipline and allows you to share your thinking with others without distortion.

• Use simple language, write in the active voice and express yourself in fewer than 20 - 25 words. Again this introduces discipline and focus into your information.

• Make messages stand out so a busy or time-poor person can recall them. Mix logic with emotion.

• Select three or five key messages that cover your issue. Sure you can have more but in my experience you will only use a handful. Limiting them focuses your efforts and increases the chances others in your organisation will understand and use them.

• Use jargon- or technical-free language unless you are confident your audience knows what you mean.

• Keep a copy of your key messages by your phone or computer to remind you to insert them into every conversation or correspondence that leaves your office.

• Test your key messages with individuals in the groups you are trying to reach or through market research. Feedback is invaluable in tuning up your information.

• Finally make sure at least one of your messages contains a clear call to action: a simple statement of what people should do when they choose to act on your information.

Simple Messages Are Good Messages But Even Better Marketing

Communicating your aims clearly is the crux of effective marketing and PR.  If you can’t deliver a message to an audience you can’t market. You might apply scientific models to communications but I believe it will always remain an art.  This is because communications involves people and individually and as a group we are complex, curious creatures who generally but not always act in our own best interests. 

So there is an art to effective communications.  It lies in providing people with relevant information. Information that is easy to understand and that blends logic and emotion. What you say and send must appeal to the heart as well as the brain.  

It is important that your information also offers a clear call to action.  This is a simple statement of what you want people to do whenever they decide to act on your information.  For example, your call to action might consist of asking people to call a hot line, visit a website, consult their family doctor or give to a charity.  

Most likely your business or not for profit has layers of detail ranging from the simple to the complex to pass along.  You are probably keen to get as much out to the greatest number of people in the shortest time possible.  While this is an admirable goal, it is often a futile practice.  You lack the time, energy and effort to simultaneously reach everyone and you most certainly lack the budget.  You also run the risk of overloading the citizen, client or consumer with facts, figures, choices and alternatives and swamping their ability to process your message. 

A good starting point in deciding what people need to receive is to distil the complexity of your information into key messages. Key messages are the essential information people need to know about your issue or organisation.  If they come away from any meeting with you, what are the critical things they should be aware of and act on?

Our daily routines are lived out in constant communications clutter.  Thousands of messages bombard us daily. Some are skilfully crafted while the majority make up the ambient noise we have all learned to live with. So if you want your key messages to cut the clutter they need to be suitable, persuasive and delivered in enough time that people can absorb them and then act. 

Queensland Leaders Earn Praise For Flood Communications

This past week has been a torrid time for Australians particularly Queenslanders.  

While Queenslanders lived through devastating floods that covered an area the size of several European nations, the rest of the country sat transfixed by the unfolding tragedy. The floods completely stopped and then dominated the national conversation. And they are likely to be the key topic of conversation into the coming months.

Last week's events were both tragic and historic.  One aspect worth noting has been the quality of local leadership. Here in Canberra I could only witness the unfolding events, but it seemed that local Queensland leaders  did what their communities expected of them - they led.  They were supported by all the communications technology of the modern era, 24 hours news rooms, people reporting through Facebook, Twitter and other digital channels and extensive radio and newspaper coverage.  But we should not forget that their own personal communications in this crisis were good. 

Top marks must go to Queensland Premier Anna Bligh. For  weeks she and her team have had to face the flood crisis first in regional Queensland and then as it affected Brisbane.  She communicated with a mix of authority, technical detail and compassion. In numerous media appearances she impressed as knowing what she was talking about while being warm and down to earth. Her communications ranged from essential information about surviving the floods to the inspirational calls on future rebuilding.  Her tearful line about don't forget we are Queenslanders is likely to merge into State if not national folklore. 

Local mayors in affected towns and cities also communicated effectively.  They spoke with authority, genuine concern for the communities they lead and and every so often with a dash of that Aussie humour that can lift spirits in tough times. 

And really how refreshing all this was.   In  an age of public cynicism about politics, there were local politicians talking plain, in sync with their communities and obviously trying their very best in calamitous circumstances. 

Recent history such as the aftermath of the Victorian and Canberra bushfires shows that today's heroes can easily become tomorrow's villains.  In the coming months critics will pour over every shortcoming and failing before and during the flood crisis and in the reconstruction phase.  Of course there will be many things that could have been done better and indeed should have been done better.  

But let's remember when the pressure was intense and lives were in the balance, many of the people who will be criticised in the future, stood up, communicated well and provided leadership.

Connect With People Who Connect With Others

Key influencers are one audience with the power to help or hinder your communications efforts particularly if you work in a not for profit organisation.   

They are the individuals others turn to for advice, information or help when it comes to making important decisions. They can boost your communications efforts by helping you to reach individuals or groups of interest and by swaying opinion and encouraging action. In previous times key influencers relied mainly on personal contacts to pass along information. However with today’s explosion in social media and on-line platforms the key influencer is often an e-influencer.

Key influencers draw their authority from their organizational status, personal qualities or any combination of both. They might be experts in their chosen field or enjoy professional respect such as doctors, teachers etc. They could lead professional associations, government agencies, businesses or community groups. Or they might get pleasure from  sharing their specialist knowledge or experience through networking. Sometimes celebrities, movie stars or sportspeople are recruited to support causes. While they might create publicity, the community can smell out paid endorsements and their value can be dubious unless they have a genuine commitment to the cause.   

Common types of key influencers for local not for profits are: 

• Members of Parliament, funding staff in government agencies, civic or city government leaders.
• Business leaders.
• People the media routinely quote as authority figures.
• Leaders of patient groups, school committees, service clubs, sporting bodies and other community groups.
• State and national advocacy organisations.
• Academics with expertise in an issue.
• People recognised through national honours and awards.

 A key influencer can help a not for profit in three ways. If they believe in your cause they can give it credibility by championing it within their networks. They can “translate” information into language others can understand and are well placed to pass on information through their own organization’s online and other communications channels.   

Key influencers can also help by:

• Referring potential clients to your services or information.
• Encouraging people to support your cause and to attend your events.
• Inviting you to speak at their gatherings or by appearing at your events.
• Backing your issue in the media, on-line and in daily conversations.

 Key influencers vary from environment to environment.  For example you may be influential when it comes to advising on not for profit services.  However others would probably not seek out your advice on buying a car – unless they felt you had proven expertise in automobiles.

Marketing Is Like Climbing Hills

This past few days I have walking in the Snowy Mountains, Australia's alpine region.  The area around Thredbo has plenty of challenging hills.

My wife and I decided to climb a particularly large hill which took several hours and considerable effort to conquer. Which got me to thinking that marketing is similar to climbing hills in many ways.

• Firstly you need the right gear for both. Ramblers need appropriate boots, wet weather gear, packs etc. Likewise as they start out marketers need the right equipment - a plan, resources plus ample energy.

• Both demand certainty in direction. You can burn a lot of energy on a climb if you amble aimlessly and even then still not reach the peak. A marketer needs to travel in the same consistent direction throughout a campaign otherwise worthwhile results will remain elusive.

• Persistence pays in both undertakings . They require a "one foot after the other" approach . Sure you can sprint up a hill or even through a marketing campaign but that type of effort is rarely sustainable in the long run. Particularly when another hill or challenge suddenly presents itself.

• And finally in hiking and marketing you need a reserve of energy and effort. Something in the tank so to speak. What a pity it would be to reach the top and not be able to follow through to grab the next opportunity.

So the next time I market I will be applying what I recently learned about climbing hills.

Are You An Audience Addict?

 Most organisations want to reach as many people with as much information as possible in the shortest possible time. 

This is a natural ambition because they think this will speed up their chances of success.  After all we humans are an impatient lot and demand instant results. 

The cold, hard truth however is most of us have limited budgets, time and energy levels so reaching everybody quickly becomes expensive and exhausting. We simply do not have the dollars or stamina for this so we need to rank or prioritise our audiences.

Start out by asking which individuals and groups matter most to your business?

The answer will lead you to identify your must reach audiences and help to put a laser-like focus to your marketing. The must reaches are people on whom you depend heavily, who are or will be personally affected by your work or who can markedly influence the success of your services. When it comes to giving attention they must be your number one priority.  Most often they are your staff, volunteers, current and potential clients or customers and of course people with the funding.

Another significant group is those who can help you at some point or might benefit from what you offer.  Their support is less critical so you do not need to spend as much time with them. They could be regulators, kindred organizations or even professionals that refer people to your services. Of course they still need to know about you but not as often as the must reach group. 

A lesser priority still are the people who need occasional information.  For example your local community becomes important at fundraising time but probably don't  need to hear from you continually throughout the year.  

It's wise to set achievable audience priorities  yet recognise they need to be regularly reviewed as your circumstances and operational environment change.